In this article, Rosalyn Rubenstein discusses how the focus group method can be used in museum visitor studies. Rubenstein provides a general description of the focus group method, describes the process by breaking it down into its component parts, uses case studies as examples of how focus groups have been used and the data they elicit, and draws conclusion about the projects to which focus groups are appropriate. This paper also makes reference to aspects of methodology in consumer market research and revisions, which Rubenstein uses to apply the technique to museum audience research.
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TEAM MEMBERS:
Rosalyn RubensteinVisitor Studies Association
In this article, Sydney Donahoe discusses visitor research at the San Diego Wild Animal Park. Donahoe explains three main reasons for conducting this research: advertising and marketing campaigns, to improve their product, and to assess visitor learning and enjoyment.
In this article, Stephen Bitgood of Jacksonville State University discusses issues associated with visitor orientation and circulation. Bitgood identifies seven problem areas, which he discusses individually: pre-visit or off-site, arrival at the facility, finding support facilities (restrooms, food, gift shop, etc.), orientation and circulation during exhibit viewing, exiting or leaving the facility, and measurement of visitors' orientation and circulation behavior.
In this article, Patricia A. McNamara answers questions about using formative evaluation to develop exhibits, based on nearly ten years of experience at the Science Museum of Virginia. McNamara discusses beginning the formative evaluation process, selecting staff, setting goals, building prototype exhibits, working with visitors, using visitor data to make exhibit design decisions, and securing support from top-level management.
In this article, researchers from Colorado State University discuss a research study at the Denver Art Museum. The study investigated how one survey of visitors to the museum was used to increase staff awareness of different levels of audience commitment, while at the same time yielding evaluation information about an Asian Art exhibit to guide planning of new interpretation materials.
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TEAM MEMBERS:
Ross LoomisMarc FuscoRuth EdwardsMelora McDermott
In this article, Eileen Walker of the Royal Ontario Museum discusses the usefulness of front-end evaluation as the museum renovates all of its galleries. In particular, Walker outlines the front-end evaluation process of the museum's new European Galleries, which aimed at determining visitors' interests, prior knowledge, activities, and preferences in areas related to European Decorative Arts and to the display of such objects. The data informed and facilitated decision-making in the early stages of the gallery development project.
In this article, researchers at University of Florida present a report of a preliminary study that examined the effects of multispecies exhibits in zoological parks on visitor attention and possible interactions between factors identified as affecting visitor behavior. The study was carried out at the Jacksonville Zoo.
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TEAM MEMBERS:
John Scott FosterJohn J. Koran, Jr.Mary Lou KoranSteven StarkAnn BlackwoodHarriet Landers
In this article, Donald Thompson and Stephen Bitgood of Jacksonville State University discuss a study that examined three variables that influence the readability of exhibit signs and labels: label length, type size, and position (or proximity) of the label. Researchers studied subjects from 5,822 visitor groups in "The Predators" building at the Birmingham Zoo between August and December of 1987.
In this article, Marilyn G. Hood of Hood Associates discusses a visitor study of the Holden Arboretum in rural Mentor, Ohio. The year-long study helped arboretum staff and trustees learn how the institution might more effectively serve its audience, which they suspected differ from season to season.
In this article, C.G. Screven of the University of Wisconsin-Milwaukee discusses formative evaluations, including its value during the planning of new exhibits or renovation of old exhibits. Screven outlines misconceptions associated with pretesting alternative approaches during formative evaluation.
In this article, John H. Falk of Science Learning Inc. discusses the influence of recollection on learning in museums. Falk shares findings from a series of pilot ethnographic style interviews to better understand recollection and learning in museums.
In this article, John J. Koran, Jr., Mary Lou Koran, and John Scott Foster, of the University of Florida, discuss how individual differences in learning influence learning in informal settings. The authors present a model for researching this topic, elaborate on variables involved in this model, and suggest potential research areas for exploration.
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TEAM MEMBERS:
John J. Koran, Jr.Mary Lou KoranJohn Scott Foster