This article discusses notion of "bimodal" visitation patterns by museum visitors, in which people are either interested or not in the material presented. The authors argue that this no-time, lots-of-time notion is misleading, and present data that contradicts its alleged commonness. They also discuss how timing data is and can be used by exhibit developers to improve their exhibits.
Rockman et al (REA), a San Francisco-based research and evaluation firm, conducted the summative evaluation of the Sea Change website. Through funding from the National Science Foundation, Dan Grossman Media developed this website as part of Dr. Maureen Raymo's research. Her research looks at the Pliocene era (thought to be the most recent time in geologic history with a concentration of CO2 in the atmosphere with levels as high as today). The aim of the Sea Change website is to raise awareness about global-warming-induced sea level rise and how scientists study it. This report follows a
This article discusses a study that investigated whether visitor or visit variables were the best predictors of satisfaction, and whether the predictive power of these variables would differ in different types of visitor institutions. Also studied was whether higher ratings of satisfaction would result in specific visitor intentions. Data were collected from adult visitors at three different institutions: Denver Art Museum, Denver Museum of Nature and Science, and Colorado's Ocean Journey, an aquarium.
This article discusses a Visitor-Center Evaluation Hierarchy that illustrates the relationships between evaluation needs and various methodologies that, in turn, yield a variety of visitor data important to educators, marketers, evaluators, administrators, and program funders. It includes discussions about the utility of the hierarchy, implications of data gathering at each level, issues related to measurement and sampling, and a list of resources for further discovery.
This article discusses the preliminary resistance to labels and then the eventual inclusion of labeling in the "Ice Age Exhibit" at the Cincinnati Museum Center's Museum of Natural HIstory & Science. It includes findings from visitor studies that evaluated the effectiveness of the new labeling strategies incorporated into the immersive exhibit.
This article discusses findings from an evaluation conducted by researchers at the Liberty Science Center in planning for a new exhibition about skyscrapers. Members of the exhibition team examined if and how the public's perceptions of skyscrapers changed as a result of the World Trade Center collapse and the media attention towards skyscrapers. Evaluators compared the results of this study to data collected prior to 9/11 as part of the exhibit's front-end evaluation.
In this essay, researchers from King's College London, Work, Interaction and Technology Research Group, discuss a particular approach to the analysis of social interaction in museums and galleries, focusing on video-based field studies. The authors also give a few suggestions as to why it might be important to take verbal and physical interactions more seriously when designing, developing and evaluating exhibits and exhibitions.
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Dirk vom LehnChristian HeathJon Hindmarsh
In this article, exhibit developer Hallie Gilbert discusses findings from her master's project in museum studies at John F. Kennedy University. Gilbert investigated the phenomenon of the immersive exhibition, looking specifically at why and how these exhibitions are being developed in increasing numbers in American natural history and science museums. This article summarizes Gilbert's study of why museum professionals are developing immersive exhibitions, what summative evaluations have revealed about this exhibition technique and where the field might go in the future.
This article describes an exhibit evaluation project at the San Diego Natural History Museum, funded by NSF in 2001, which took a participatory approach to better understand their audience. The authors, two participants in this project, discuss their motivations and goals, useful models and lessons learned from a special needs focus group.
This article describes an evaluation project that measured the effectiveness of particular communication strategies in the Kelp Forest feeding program at the Monterey Bay Aquarium. During the Kelp Forest program a volunteer guide (docent) delivers a narration about the Kelp Forest exhibit and has a conversation with a diver feeding the fish in the exhibit. The program concludes with the diver and the volunteer taking questions from the audience. The communication strategies measured in this study were identified by The Ocean Project (TOP), a collaborative initiative where the Monterey Bay
This article discusses the design of casinos, specifically principles of visitor orientation in casinos, and how these principles relate to museums. Floor plans of casinos are compared to floor plans of museums and other visitor centers. Author Stephen Bitgood advises, "Don't follow casino design if you want to be friendly to visitors."
In this article, evaluator Randi Korn of Randi Korn & Associates explains how to know when the time is right for front-end evaluation and whether your questions are the ones you should be asking visitors. Korn cites examples from the field, specifically from a study conducted for the Chicago Historical Society.