This paper discusses a recent effort by staff at the Henry Ford Museum and Greenfield Village to systematically re-research and reassess every key structure in the Village. During this project, staff discovered that the current interpretation of the Mattox House was seriously incorrect. It was decided that a new exhibit would be developed to replace this inaccurate representation. This paper briefly outlines the seven different types of research that were conducted during this redevelopment process, describing for each the purpose, and the ways in which each influenced the development of the
This paper discusses the importance of serving both internal and external publics, which requires attention to their values, expectations, and satisfactions, not just what decision-makers think they should want or expect from the museum. Author Marilyn G. Hood, of Hood Associates, presents data from two recent audience research projects that reveal internal publics (visitors, including volunteers, members or donors) may hold distinctly different views and preferences, and that these may contrast with those held by visitors and the community. This data can offer guidance for improving internal
This paper discusses the meaning of conceptual frameworks and the problems that arise when exhibit developers and visitors use different conceptual frameworks to interpret exhibits. The authors draw on experience and evaluation findings from a recent project developing an interactive traveling exhibit about chemistry.
This paper discusses ways in which museum learning can be enhanced through social interactions. The visitor social agenda and the role of social interaction in learning are first defined and then ways to apply these theories in a museum setting are briefly described.
This paper is part of a the presentation that Hermann Schafer, Director General of the Haus der Geschichte der Bundesrepublik Deutschland, and Hands-Joachim Klein, of University of Karlsruhe, gave at the Visitor Studies Conference in St. Louis. The researchers present the idea of making comparisons and appraisals of other exhibitions which have similarities to the exhibit which is being planned, as a systemic approach of evaluation which is supplemental to current procedures, known as "ACE"--Analogous Comparative Evaluation.
In this paper, Florence Bramley of The Graphic Group explains and explores the role of humor in education. Bramley discusses the value of weaving laughter into graphics and presentations to reach audiences in unexpected ways.
This paper is intended to provide the beginnings of a blueprint to help exhibition developers, in whatever role they may hold, to understand how visitors use exhibitions and exhibits. It describes the process and findings of researchers at the Science Museum in London, who created a "model of visitor behavior."
In this paper, the Franklin Institute's Ann Mintz discusses the managerial challenges associated with evaluation projects. Mintz explains how evaluators teeter on a continuum serving as both as artists and educators throughout the evaluation process. She cites evidence from an ongoing project at the Franklin Institute called the The Franklin Institute Computer Network that serves seven categories of museum visitors.
In this paper, Chris Steiner of the Albuquerque Museum investigates evaluation and its relation to art programs and organization. Steiner explores questions related to the appropriateness of evaluation in the art realm as well as new methods designed to facilitate the artistic creativity associated with the arts. Steiner presents eleven guidelines and recommendations for facilitating evaluation as an ongoing open-system-based process for arts organizations.
In this paper, Alan J. Friedman, director of the New York Hall of Science, discusses the importance of evaluation, specifically formative evaluation, for measuring success at a museum and fulfilling mission statements. Friedman presents four real examples of exhibit projects, in which the directors or exhibit directors involved elected to expend funds for formative evaluation. Friedman goes on to discuss the benefits of this research and what surprising information staff came to know as a result.
This paper presents an overview of methodology and findings from research that aimed to demonstrate, describe, and discuss actual cases of audience research conducted by museums with living collections (i.e. botanical gardens, arboreta, zoological parks, and aquaria). This research analyzes these museums' rationales for conducting evaluation studies, their chosen methods of implementation, the advantages and disadvantages of the chosen methods, and the consequences of the resulting data. The cumulative results of this research serve as a guide for professionals responsible for the operation of
This paper presents an overview of evaluation efforts at the Canadian Museum of Civilization Corporation, which consists of two major national museums--the Canadian Museum of Civilization and the Canadian War Museum. The authors explain how their "do-it-yourself" evaluation approach as a model for other museums with very limited resources.