This paper focuses on the group context of visitor behavior. It includes an introduction of a simple model of behavior that describes how human behavior is influenced by group memberships, which is central to thinking in sociology and compatible to thinking in psychology and anthropology. Suggestions on how this model can be applied to visitor studies are also described.
This paper the development and success of an ambitious plan launched by the Philadelphia Zoo in late 1970's and early 1980s to streamline operating procedures, repair and replace buildings and exhibits, and evaluate and upgrade visitor services. A key part of this service strategy was a visitor survey, which aimed to identify weaknesses and provide regular feedback for operating staff and management. A copy of this questionnaire is included in this paper.
In this article opening the Museum Education's early learning issue, Guest Editor Sharon Shaffer frames museums as important epicenters of learning for young children, particularly at a time when confidence in U.S. schools is at a near all-time low. She makes the case that museums are a prime location for research on how young children learn, while emphasizing that collaboration between museums and other informal, as well as formal, learning settings is important for making new discoveries about learning.
In this paper, researchers from University of Michigan discuss a major problem facing zoo administrators in major urban metropolitan areas: the relevance and attraction of urban zoos to inner-city minority residents. They present an overview of the methodology and findings from a study that examined zoo visitation to the Detroit Zoo by white and minority residents of Detroit.
In this paper, Elin Kelsey describes the planning and design process for the new "Arctic Canada" exhibit at the Vancouver Aquarium. Kelsey discusses a number of parameters whose consideration will provide a more reliable basis for making hte kinds of decisions that exhibit planners must make.
This paper discusses the benefits of conducting long-term evaluations. It explains the rationale behind and methodology used in a study of "Bird Discovery Point," a group of interactive exhibits located in the Aquatic Bird House at the Brookfield Zoo. The author briefly describes the issues that were raised in each of the eight evaluation efforts, the lessons from both the evaluation process and findings, and how this study impacted the decision-making processes of the institution, staff perceptions, and exhibit development in other areas.
This paper examines the summative evaluations of two exhibits at the Please Touch Museum: "Foodtastic Journey" and "Gateway to China". By contrasting and comparing the most and least engaging components of these two exhibits, a theoretical framework is being built for assessing the effectiveness of exhibits for young children.
This paper presents the methodology and findings of an evaluation of the "Invisible Forces" exhibition at the California Museum of Science and Industry. The exhibit was designed to convey specific concepts related to electricity and magnetism, capture visitor interest for durations of 15 minutes or more of continuous use, be self-contained and comprehensible without reference to other exhibits or extensive text, and appeal to a broad range of ages and backgrounds.
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TEAM MEMBERS:
John H FalkKenneth PhillipsJennifer Johnson Boxer
This paper presents the methodology and findings of the formative and summative evaluation of the "Kongo Ranger Station" interactive interpretive displayed located in the new "Africa Rain Forest" exhibit at the Metro Washington Park Zoo. This display focuses on conservation, natural history and cultural issues in West and Central Africa.
In this paper, evaluator Randi Korn of Randi Korn and Associates describes front-end and formative evaluation procedures used to help create and perfect interactive components for a junior gallery in the Allentown Art Museum in Pennsylvania. Key findings from both studies are briefly summarized.
This paper discusses objectives, methods, and findings from a 1992 comprehensive evaluation of the Children's Museum, part of the Canadian Museum of Civilization. This classical program evaluation aimed to inform the planning and designing of an expansion project.
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TEAM MEMBERS:
Nancy StaiseyHarry Needham
resourceresearchMuseum and Science Center Programs
In this paper, Florence Bramley of The Graphics Group presents an exercise and research that encourage gentler approaches to warning messages used in museums or zoos.