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When Is a Label Not a Label? Labelling Animal Life As It Happens

The Rationalization of the Visitor Services Program in Ontario Provincial Parks

Getting Inside Visitors' Heads: Utilizing Intepretive Carts As A Mechanism For Analyzing Visitor Conversations

Researching the Contemporary Population of a 19th Century Museum Village: Visitor Services at Old Sturbridge Village

The Role Of Research In The Opening Of The United States Holocaust Memorial Museum

Through The Eyes Of The Guest: How Guest Services Can Influence The Visitor Studies Agenda

The Whole Visitor Experience: An Introduction to Three Papers about Visitor Services

Using Evaluation to Improve the Design of a Hand-Held Museum Map

Experiments to Improve Wayfinding at the Minnesota History Center

An Embarassingly Literal Embodiment? Travels Through Hypertext, Postmodernity, and Visitor Studies

Listening To Young Children: Successful Techniques For Interviewing 3-5 Year Olds

Listening to Young Children: Assessment and Research Techniques for Very Young Visitors