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resource project
iPlan: A Flexible Platform for Exploring Complex Land-Use Issues in Local Contexts
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TEAM MEMBERS:
resource project Exhibitions
Something Very Fishy Musical Theatre STEAM Exhibit is a collaborative project pairing a ocean-themed musical theatre production with a hands-on marine science exhibit in an informal community setting. The program is designed to increase the awareness of ocean conservation issues in children grades K-5. The storyline of the musical follows the lives of Sandy Carson (marine biologist), Mr. Stu Pidder (fishermen) and a cast of marine animal puppets (Sunny, Boss and Octavia) as they navigate one disaster after another in the ocean that comes to impact their lives and livelihoods. The story is told as a bedtime story between two narrators, mother and child, home sick with a fever. As the story unfolds the rising ocean temperatures and rising fever in the child tell the story of our how the health of the ocean is inextricably linked to our own health. The theatrical production ends when the characters hatch a community-based solution to work together to save the ocean by starting an eco-tourism venture. Then the audience members then begin a imaginary eco-tour of the Florida Keys around the performing arts center where they meet artists, fishermen, park rangers, scientists, engineers, and veterinarians working to save our oceans and the marine life within. To assess the impact of our program, the children complete a pre-post survey in the form of a personal meaning map drawing of what it looks like under the ocean along with a STEM, arts, non-STEM career survey including professions they met in the show and on the virtual eco-tour. Children who participate in the program demonstrate a significant increase in understanding how humans both impact and help solve the issues facing the oceans and their connection to our changing climate and show an increased interest in STEM careers related to ocean conservation.
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TEAM MEMBERS: Michael Childress Meghnaa Tallapragada Kathy Prosser
resource project Media and Technology
Polar Literacy: A model for youth engagement and learning will foster public engagement with polar science. The project targets middle-school aged underserved youth and polar research scientists, with the goal to increase youth interest in and understanding of Polar Regions, and to hone researchers' science communication skills. The project will develop affordable and replicable ways of bringing polar education to informal learning environments, extend our understanding of how polar education initiatives can be delivered to youth with maximum effect, and design a professional development model to improve the capacity for Polar Region researchers to craft meaningful broader impact activities. Polar Literacy will create and test a model which combines direct participation by scientists in after-school settings, with the use of curated polar research data sets and data visualization tools to create participatory learning experiences for youth. Beyond the life of the project funding, many of the project deliverables (including kits, videos, and other resources) will continue to be used and disseminated online and in person through ongoing work of project collaborators.

Polar Literacy: A model for youth engagement and learning will advance the understanding of informal learning environments while leveraging the rich interdisciplinary resources from polar investments made by the National Science Foundation (NSF). The project's key audiences -- polar researchers, informal educators, and out-of-school time (OST) youth in grades 4-7 (ages 9-13) -- will connect through both place-based and internet-based experiences and work collaboratively to generate a flexible, scalable, and transferable education model. The project will 1) design OST kits and resource guides (focused on Polar Literacy Principles) and include "Concept in a Minute" videos designed to highlight enduring ideas, 2) provide professional development for informal educators, 3) synthesize a club model through adaptation of successful facets of existing informal learning programs, and 4) create Data Jam events for the OST Special Interest (SPIN) clubs and camp programs by modifying an existing formal education model. A research design, implemented at four nodes over three years, will answer three research questions to evaluate the impact of professional development on informal educators, as well as the impact of programs on youth, and the effectiveness of the model. In addition to the project team and collaborators who are informal education practitioners, an advisory board composed of experts in youth programming, informal education, and evaluation will guide the project to ensure that it advances the body of informal STEM learning research.

Polar Literacy is an Advancing Informal STEM Learning (AISL) Innovations in Development project in response to the Dear Colleague Letter: Support for Engaging Students and the Public in Polar Research (NSF 18-103). Polar Literacy is funded by the Advancing Informal STEM Learning (AISL) program, which seeks to advance new approaches to, and evidence-based understanding of, the design and development of STEM (Science, Technology, Engineering, Mathematics) learning in informal environments. This project has co-funding support from the Antarctic section of the Office of Polar Programs.

This project is funded by the National Science Foundation's (NSF's) Advancing Informal STEM Learning (AISL) program, which supports innovative research, approaches, and resources for use in a variety of learning settings.
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TEAM MEMBERS: Janice McDonnell Oscar Schofield Charles Lichtenwalner Jason Cervenec
resource project Media and Technology
Increasingly, scientists and their institutions are engaging with lay audiences via media. The emergence of social media has allowed scientists to engage with publics in novel ways. Social networking sites have fundamentally changed the modern media environment and, subsequently, media consumption habits. When asked where they primarily go to learn more about scientific issues, more than half of Americans point to the Internet. These online spaces offer many opportunities for scientists to play active roles in communicating and engaging directly with various publics. Additionally, the proposed research activities were inspired by a recent report by the National Academies of Sciences, Engineering, and Medicine that included a challenge to science communication researchers to determine better approaches for communicating science through social media platforms. Humor has been recommended as a method that scientists could use in communicating with publics; however, there is little empirical evidence that its use is effective. The researchers will explore the effectiveness of using humor for communicating about artificial intelligence, climate science and microbiomes.

The research questions are: How do lay audiences respond to messages about scientific issues on social media that use humor? What are scientists' views toward using humor in constructing social media messages? Can collaborations between science communication scholars and practitioners facilitate more effective practices? The research is grounded in the theory of planned behavior and framing as a theory of media effects. A public survey will collect and analyze data on Twitter messages with and without humor, the number of likes and re-tweets of each message, and their scientific content. Survey participants will be randomly assigned to one of twenty-four experimental conditions. The survey sample, matching recent U.S. Census Bureau data, will be obtained from opt-in panels provided by Qualtrics, an online market research company. The second component of the research will quantify the attitudes of scientists toward using humor to communicate with publics on social media. Data will be collected from a random sample of scientists and graduate students at R1 universities nationwide. Data will be analyzed using descriptive statistics and regression modeling.

The broader impacts of this project are twofold: findings from the research will be shared with science communication scholars and trainers advancing knowledge and practice; and an infographic (visual representation of findings) will be distributed to practitioners who participate in research-practice partnerships. It will provide a set of easily-referenced, evidence-based guidelines about the types of humor to which audiences respond positively on social media.

This project is funded by the National Science Foundation's (NSF's) Advancing Informal STEM Learning (AISL) program, which supports innovative research, approaches, and resources for use in a variety of learning settings.
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TEAM MEMBERS: Sara Yeo Leona Yi-Fan Su Michael Cacciatore
resource project Public Programs
This collaborative project will facilitate rural community education on climate impacts. The Carnegie Natural History Museum and the University of Pittsburgh will work together to form a network of interested community members in Mercer County and Powdermill Nature Reserve in western Pennsylvania to explore the impacts of climate and how its effect could be mitigated or accommodated. The project is has three related ideas: (1) museums hold valuable resources for understanding environmental change, (2) museums are not serving rural audiences well, and (3) complex socio-scientific environmental topics are deeply connected to social decision making in rural communities. This project will bring an inclusive approach to the discussion of socio-scientific issues in rural Western PA, through building relationships between local public audiences, STEM professionals, and informal learning specialists, creating opportunities for co-development of resources and building organizational capacity. The overarching goals of the project are to explore how museums can better serve rural stakeholders and increase the capacity for science-based conversations about human-caused climate impacts.

This project involves a cross-disciplinary team with Carnegie Museum of Natural History providing expertise in interpretation and ecological science, the University of Pittsburgh Center for Learning in Out of School Environments (UPCLOSE) providing expertise in learning research, and rural Hubs centered at Powdermill Nature Reserve (PNR) and the Mercer County Conservation District providing expertise in environmental education, conservation, and engagement with rural communities. The Hubs will coordinate professional development workshops, collaborative design sessions, and community gatherings to bring local stakeholders together to examine and adapt existing resources, including environmental science data and climate education tools, to local issues. These activities will be structured through a Research Practice Partnership. Each will have its own unique mix of geography, demographics, resources, and challenges.

The Research questions are: 1. How can the project effectively support the creation of socially safe spaces for rural Western PA communities to have science-based discussions around climate impacts? 2. How does work with rural partners influence the development of the museum's Center for Climate Studies and its mission to offer programs designed to support public engagement?

3. In what ways have museums been able to support learning about climate topics in rural communities? Data will be gathered from interviews and case studies. There will be two longitudinal studies of local network change and museum change. A survey will also be done to assess the impact of the project on the public. Protocols will be developed in collaboration with the Hubs.

This project is funded by the National Science Foundation's (NSF's) Advancing Informal STEM Learning (AISL) program, which supports innovative research, approaches, and resources for use in a variety of learning settings.
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TEAM MEMBERS: Lauren Giarratani Nicole Heller Kevin Crowley
resource project Public Programs
This program will derive knowledge on extreme weather and its concepts to be shared with youth in the Boston and Kansas City areas. Subsequently, the youth will share this knowledge by displaying it as art work on the rapid transit systems. The art projects will culminate in broad-based exhibition at the end of each group's sessions. The project will involve 200 youth per region resulting in an impact of 1000 youth per year, 80 adult mentors and 20,000 adult transportation riders in learning about extreme weather concepts. Participant organizations are the University of Mass-Boston, University of Mass-Lowell, The Massachusetts College of Art, the University of Kansas Center for Research Inc., and the Goodman Research Group Inc.

The goals of this project are to bring the topic of extreme weather to the foreground by educating youth and in turn having them educate a selected group of adults that use the rapid transit system. Groups of youths will learn about the topic through a series of meetings with mentors who are experts on the issues around extreme weather. The youth will derive their own art-works with their interpretation. These art-works will be displayed on the rapid transit systems in New England (Merrimack Valley and Worcester regions) and the Mid-West (Topeka and Kansas City areas). Using a quasi-experimental mixed methodology (demographics, bus ridership, initial level of science awareness, and interest) the goal is to understand science learning outcomes associated with the creation and public display of youth art. Research questions of importance in this regard are 1. In what ways does blending art with the science enhance youth learning about extreme weather concepts? 2. To what extent does youth art support adult learning of science? and 3. How does regional context affect learning about extreme weather?

Broader impacts will result from the youth diversity as well as the diversity of riders of the rapid transit systems where the art of extreme weather is displayed.

This project is funded by the National Science Foundation's (NSF's) Advancing Informal STEM Learning (AISL) program, which supports innovative research, approaches, and resources for use in a variety of learning settings.
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TEAM MEMBERS: Robert Chen Lois Hetland Jill Lohmeier Stephen Mishol Steven Schrock Claudia Bode
resource project Public Programs
Northern ecosystems are rapidly changing; so too are the learning and information needs of Arctic and sub-Arctic communities who depend on these ecosystems for wild harvested foods. Public Participation in Scientific Research (PPSR) presents a possible method to increase flow of scientific and local knowledge, enhance STEM-based problem solving skills, and co-create new knowledge about phenology at local and regional or larger scales. However, there remain some key challenges that the field of PPSR research must address to achieve this goal. The proposed research will make substantial contributions to two of these issues by: 1) advancing theory on the interactions between PPSR and resilience in social-ecological systems, and 2) advancing our understanding of strategies to increase the engagement of youth and adults historically underrepresented in STEM, including Alaska Native and indigenous youth and their families who play an essential role in the sustainability of environmental monitoring in the high latitudes and rural locations throughout the globe. In particular, our project results will assist practitioners in choosing and investing in design elements of PPSR projects to better navigate the trade-offs between large-scale scientific outcomes and local cultural relevance. The data collected across the citizen science network will also advance scientific knowledge on the effects of phenological changes on berry availability to people and other animals.

The Arctic Harvest research goals are to 1) critically examine the relationship between PPSR learning outcomes in informal science environments and attributes of social-ecological resilience and 2) assess the impact of two program design elements (level of support and interaction with mentors and scientists, and an innovative story-based delivery method) on the engagement of underserved audiences. In partnership with afterschool clubs in urban and rural Alaska, we will assess the impact of participation in Winterberry, a new PPSR project that investigates the effect of changes in the timing of the seasons on subsistence berry resources. We propose to investigate individual and community-level learning outcomes expected to influence the ability for communities to adapt to climate change impacts, including attributes of engagement, higher-order thinking skills, and their influence on the level of civic action and interest in berry resource stewardship by the youth groups. Using both quantitative and qualitative approaches, we compare these outcomes with the same citizen science program delivered through two alternate methods: 1) a highly supported delivery method with increased in-person interaction with program mentors and scientists, and 2) an innovative method that weaves in storytelling based on elder experiences, youth observations, and citizen science data at all stages of the program learning cycle. This project is funded by the Advancing Informal STEM Learning (AISL) program, which seeks to advance new approaches to, and evidence-based understanding of, the design and development of STEM learning in informal environments. This includes providing multiple pathways for broadening access to and engagement in STEM learning experiences, advancing innovative research on and assessment of STEM learning in informal environments, and developing understandings of deeper learning by participants. The project also has support from the Office of Polar Programs.
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TEAM MEMBERS: Katie Spellman Elena Sparrow Christa Mulder Deb Jones
resource project Media and Technology
Glaciers around the world are undergoing dramatic changes. Many people, however, have a limited understanding of the scope of these changes because they are geographically distant and difficult to visualize. Although both digital learning tools and online scientific data repositories have greatly expanded over the last decade, there is currently no interface that brings the two together in a way that allows the public to explore these rapidly changing glacial environments. Therefore, to both improve public understanding and provide greater access to already existing resources, the project team will develop the Virtual Ice Explorer to encourage informal learning about glacial environments. This web application will feature an immersive virtual environment and display a suite of environmental data for an array of Earth's glacial systems. An interactive globe will allow users to select from a collection of sites ranging from polar regions to tropical latitudes. Each featured site will offer users an opportunity to interact with (1) a 3D rendering of the landscape; (2) a local map of the site; (3) historical and contemporary photographs of the site; (4) background information text describing the location, past research, and climate impacts; and (5) available environmental data. One of the most original features of the application will be its realistic, immersive 3D rendering of glacial landscapes by combining very high-resolution digital elevation models and satellite imagery with the application's built-in capabilities for immersive virtual environments. Although immersive environments often require expensive equipment, we are maximizing accessibility by developing the Virtual Ice Explorer to run in a web browser and function across various devices. Thus, the application will be available to anyone with internet access, and they can explore at their own pace.

As part of the successful development of Virtual Ice Explorer, the project team will create a platform for digital elevation models to be visualized and explored in 3D by users within the web application; curate digital elevation models, maps, images, text, and environmental data for inclusion in the web application for up to 11 geographically diverse glaciers/glacial landscapes; iteratively user-test the web application with project partners; and design the architecture of the system to readily scale to a larger collection of glaciers/glacial landscapes. To extend dissemination of the final products, the team has partnered with the U.S. Geologic Survey to showcase four benchmark glaciers in their long-term Glaciers and Climate project. In addition to improving understanding of glacier systems in informal learning environments, the project team will explore applications for spatial learning, employment of 3D environments for educational interventions, and use of Virtual Ice Explorer in formal learning environments. This project is funded by the Advancing Informal STEM Learning (AISL) program, which seeks to advance new approaches to, and evidence-based understanding of, the design and development of STEM learning in informal environments. This includes providing multiple pathways for broadening access to and engagement in STEM learning experiences, advancing innovative research on and assessment of STEM learning in informal environments, and developing understandings of deeper learning by participants. The project also has support from the Office of Polar Programs.
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TEAM MEMBERS: Jason Cervenec Jesse Fox Julien Nicolas
resource project Media and Technology
Over the seven years prior to this award, the principal investigator from George Mason University and a national team of scientists, professional societies, science communication researchers, and broadcast meteorologists have been engaged in an effort to include in TV and other weather broadcasts information about current research on the interactions of climate and weather. A Climate Matters network has been established that involves 350 weathercasters at 218 stations, in 119 media markets, nationwide. A particular focus of the initiative has been to help the public become more familiar with the science behind how their local weather and its trends are related to the dynamics of the climate. Many communities nationwide are engaged in deliberations about how to understand, plan for, and adapt to the potential impacts of changes in their weather on important factors pertaining to their economy and well-being, such as natural resources, natural disasters, agriculture, industry, and health. The goal of this continuing project is to expand the quantity and nature of the coverage of such information into the news segments of local news media. By stimulating local reporting on climate impacts and their relationships to personal and community-wide decision-making, this project will potentially help millions of Americans better understand and respond to critical factors that are affecting their lives. This project is funded by the Advancing Informal STEM Learning (AISL) program, which seeks to advance new approaches to, and evidence-based understanding of, the design and development of STEM learning in informal environments. This includes providing multiple pathways for broadening access to and engagement in STEM learning experiences, advancing innovative research on and assessment of STEM learning in informal environments, and developing understandings of deeper learning by participants.

The project involves five inter-related, complementary activities: (1) Knowledge building through formative research and process evaluation, specifically in-depth interviews and random sample surveys of journalists in each of the participating journalism professional societies; (2) Recruiting 400 news directors, producers, reporters and additional weathercasters into the Climate Matters network; (3) Providing climate reporting training and professional development to members of the network; (4) Producing and distributing Climate Matters reporting packages to all members of the network on a near-weekly basis; and (5) Evaluating the impacts of the climate reporting on public understanding of science.
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TEAM MEMBERS: Edward Maibach Susan Hassol Bernadette Placky Richard Craig Teresa Myers
resource project Media and Technology
Polar Extremes: Enhancing Experiential Digital Learning is an integrated media and research project produced by the PBS science series, NOVA, that will bring polar science to informal learners through traditional storytelling and experiential, digital learning environments. Stark, cold, and seemingly frozen in time, the top and bottom of the Earth feel other-worldly, completely removed from our everyday existence. Yet, nothing could be further from the truth. The Arctic and Antarctic exert profound influence over our entire planet. Disturbances in these icy realms can send transformative ripples around the globe, altering the circulation of the atmosphere and oceans, and affecting every form of life. And although the poles might seem constant and everlasting, they--like our planet--are always changing, with a deep and complex past. NOVA will provide informal science learners access to specialized research happening at the ends of the earth, introducing them to today's scientists exploring the major drivers of the climate, uncovering the deep history of past paleoclimates, or perfecting climate and weather models. The project includes: a 2-hour nationally broadcast PBS documentary (working title Polar Extremes); a NOVA Polar Lab, an experiential interactive learning platform on polar science; and a Polar Exploration Initiative consisting of a 10-part YouTube series, a collection of 360 videos, virtual field trips, and social media reporting "on location" from Antarctica, along with other polar-themed video, radio and digital journalism. It also includes a research program conducted in collaboration with the University of California, Santa Barbara (UCSB) to study how narrative-driven and experiential learning can foster informal learning in polar science across a diverse array of audiences. NOVA, the most popular science program on television, with a robust digital presence, will bring current polar science to millions. NOVA will use a range of media to transport viewers to remote polar locations, to interact with polar scientists, manipulate polar data, or vicariously explore the frozen tundra--using a mix of learning approaches. This project will develop and test the impact of two forms of informal learning: traditional narrative-driven storytelling and active, experiential learning. Both components will be developed through audience research, formative evaluation or pilot testing, and experiments. The overarching goal is to determine the best way to combine and leverage traditional and interactive media technologies to educate the public about polar science. How can these modes enhance learning outcomes? The study uses the Informal Science Learning "strand framework" developed by the National Research Council in Learning Science in Informal Environments: People, Places, and Pursuits (2009). Because different age groups and socioeconomic backgrounds may engage differently with different types of learning materials and platforms, the project components are designed to test a variety of different learning approaches, with different audiences. This study will be one of the first to address the relative efficacy of various forms of experiential education and whether active versus vicarious experiential learning depends on the characteristics of the learners. As engagement technologies continue to evolve, this project will help inform how to best design and apply them effectively. The project will apply these new lessons specifically to present polar research to the public and to offer audiences an opportunity to explore and learn about these remote regions in new ways that bring them to life, make them relevant, and enhance learning outcomes. This project is funded by the Advancing Informal STEM Learning (AISL) program, which seeks to advance new approaches to, and evidence-based understanding of, the design and development of STEM learning in informal environments. This includes providing multiple pathways for broadening access to and engagement in STEM learning experiences, advancing innovative research on and assessment of STEM learning in informal environments, and developing understandings of deeper learning by participants. The project has co-funding support from the Office of Polar Programs (OPP).
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TEAM MEMBERS: Paula Apsell Lisa Leombruni Julia Cort Hunter Gehlbach
resource project Public Programs
To reach its full potential in science, technology, engineering, and mathematics (STEM), the United States must continue to recruit, prepare and maintain a diverse STEM workforce. Much work has been done in this regard. Yet, underrepresentation in STEM fields persists and is especially pronounced for Hispanic STEM professionals. The Hispanic community is the youngest and fastest growing racial/ethnic group in the United States but comprises only seven percent of the STEM workforce. More evidence-based solutions and innovative approaches are required. This project endeavors to address the challenges of underrepresentation in STEM, especially among individuals of Hispanic descent, through an innovative approach. The University of San Diego will design, develop, implement, and test a multilayered STEM learning approach specific to STEM learning and workforce development in STEM fields targeting Hispanic youth. The STEM World of Work project will explore youth STEM identity through three mechanisms: (1) an assessment of their individual interests, strengths, and values, (2) exposure to an array of viable STEM careers, and (3) engagement in rigorous hands-on STEM activities. The project centers on a youth summer STEM enrichment program and a series of follow-up booster sessions delivered during the academic year in informal contexts to promote family engagement. Paramount to this work is the core focus on San Diego's Five Priority Workforce Sectors: Advanced Manufacturing, Information and Communications Technology, Clean Energy, Healthcare, and Biotech. Few, if any, existing projects in the Advancing Informal STEM learning portfolio have explored the potential connections between these five priority workforce sectors, informal STEM learning, and identity among predominately Hispanic youth and families engaged in a year-long, culturally responsive STEM learning and workforce focused program. If successful, the model could provide a template for the facilitation of similar efforts in the future.

The STEM World of Work project will use a mixed-methods, exploratory research design to better understand the variables influencing STEM learning and academic and career choices within the proposed context. The research questions will explore: (1) the impacts of the project on students' engagement, STEM identity, STEM motivation, and academic outcomes, (2) factors that moderate these outcomes, and (3) the impact the model has on influencing youths' personal goals and career choices. Data will be garnered through cross-sectional and longitudinal surveys and reflective focus groups with the students and their parents/guardians. Multivariate analysis of variance, longitudinal modeling, and qualitative analysis will be conducted to analyze and report the data. The findings will be disseminated using a variety of methods and platforms. The broader impacts of the findings and work are expected to extend well beyond the project team, graduate student mentors, project partners, and the estimated 120 middle school students and their families from the predominately Hispanic Chula Vista Community of San Diego who will be directly impacted by the project.

This exploratory pathways project is funded by the Advancing Informal STEM Learning program, which seeks to advance new approaches to, and evidence-based understanding of, the design and development of STEM learning in informal environments. This includes providing multiple pathways for broadening access to and engagement in STEM learning experiences, advancing innovative research on and assessment of STEM learning in informal environments, and developing understandings of deeper learning by participants.
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TEAM MEMBERS: Perla Myers Vitaliy Popov Odesma Dalrymple Yaoran Li Joi Spencer
resource project Public Programs
As part of its overall strategy to enhance learning in informal environments, the Advancing Informal STEM Learning (AISL) program funds innovative research, approaches and resources for use in a variety of settings.The project plans to develop evidence-based principles to guide citizen science project owners in the coordinated management of project participants within the SciStarter landscape. SciStarter is a repository of over 1,500 citizen science (CS) projects. Through prior research, SciStarter 2.0 tools were developed which can be used to study and coordinate recruitment and retention strategies across projects. Coordinated management has the potential to deepen volunteer learning and growth and benefit project goals because it can address across-project skew (CS volunteers involved in multiple projects), evolving motivations, seasonal gaps, untapped synergies across projects, and other unanticipated factors that cannot be addressed via management within project silos. The project will increase the capacity of citizen science projects to achieve their myriad scientific, learning and conservation goals through enhanced coordination of volunteer management, facilitated by evidence-based guidance from the SciStarter's User's Manual for Project Owners. The findings of the research will guide project design and implementation towards synergies that increase the capacity of projects to generate scientific, learning, and conservation outcomes. Research about citizen scientists has focused on within-project assessments and comparisons of projects, but few have examined dynamics of recruitment, retention, and movement of individuals across projects. SciStarter is designed for embedded tracking of participation dynamics in a landscape of projects. The project will expand embedded assessment to measure scientific, learning, and conservation outcomes and their links to participation dynamics within and across projects. Through social network analysis, the project will describe patterns of bridges, ties, and distances among projects based on the cross-over of participants. The project will also propose qualitative research to understand project managers' perceptions of SciStarter and the costs and benefits of coordinated management of citizen scientists. The research is designed to provide insights into participation dynamics that will lead to subsequent knowledge building across citizen science projects, and determine whether new evidence about advantages and disadvantages of coordinated management will persuade project owners to rely less on the silo approach to volunteer management.
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TEAM MEMBERS: Caren Cooper Lincoln Larson