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COMMUNITY:
Report

Understanding Our Visitors: FY18 COVES Report

June 30, 2018 | Public Programs, Professional Development, Conferences, and Networks, Exhibitions
The Collaboration for Ongoing Visitor Experience Studies (COVES) is designed to unite science centers across the country to systematically collect, analyze, and report on visitor experience data. We envision a collaborative museum community seeking to better understand and improve the visitor experience. We believe that studying the visitor experience in science centers—who visits a particular museum, why they visit, what they experience during their visit, and how they react to different aspects of their experience—can help organizations learn about their visitors, make evidence-based decisions about services and programming, and respond to challenges, interests, and concerns in a visitor-centered manner. This report represents the first presentation of our aggregate data and findings to the science center field. It contains data collected between July 2017 and June 2018 in multiple science centers in the United State and Canada.

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    Author
    Museum of Science, Boston
  • All Photos 0268 isorg
    Author
    Museum of Science, Boston
  • Citation

    Funders

    IMLS
    Award Number: MG-20-14-0060-14
    Resource Type: Reference Materials
    Discipline: General STEM
    Audience: Museum/ISE Professionals | Evaluators
    Environment Type: Public Programs | Museum and Science Center Programs | Professional Development, Conferences, and Networks | Resource Centers and Networks | Exhibitions | Museum and Science Center Exhibits

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