In this article, David Scott, Ph.D. provides a summary of an importance-performance appraisal of the Cleveland Metroparks Zoo in Cleveland, Ohio. The attributes selected for appraisal included a variety of service attributes.
Document
TEAM MEMBERS
David Scott, Ph.D.
Author
Cleveland Metroparks Zoo
Citation
ISSN
:
0892-4996
Publication Name:
Visitor Behavior
Volume:
8
Number:
4
Page Number:
4
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