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Peer-reviewed article

An Importance-Performance Appraisal of Cleveland Metroparks Zoo

November 1, 1993 | Exhibitions
In this article, David Scott, Ph.D. provides a summary of an importance-performance appraisal of the Cleveland Metroparks Zoo in Cleveland, Ohio. The attributes selected for appraisal included a variety of service attributes.

Document

VSA-a0a1s8-a_5730.pdf

TEAM MEMBERS

  • David Scott, Ph.D.
    Author
    Cleveland Metroparks Zoo

    • Citation

    ISSN : 0892-4996
    Publication Name: Visitor Behavior
    Volume: 8
    Number: 4
    Page Number: 4
    Resource Type: Research Products
    Discipline: Education and learning science | Life science
    Audience: General Public | Museum/ISE Professionals | Evaluators
    Environment Type: Exhibitions | Aquarium and Zoo Exhibits

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